Refund policy

This Return and Refund Policy applies to products purchased through hollietrading.com.

30-Day Return Period

We accept eligible return requests submitted within 30 days after the order is delivered.

To begin a return, email support@hollietrading.com and include:

Your order number;
The product you wish to return;
The reason for the return; and
Photographs if the product is damaged, defective, incomplete, or incorrect.

Please do not send a product back before receiving return authorization and instructions from us. Unauthorized returns may not be accepted or processed.

Return Eligibility

To qualify for a return, a product must:

Be unused and in its original condition;
Be clean, dry, and free from stains, odors, dust, dirt, hair, pet hair, moisture, or other signs of use;
Not have been cut, altered, painted, repaired, permanently mounted, marked, or damaged after delivery;
Include all original components, such as baskets, flower arrangements, decorative inserts, hanging components, mounting accessories, and other included parts, where applicable;
Be returned in its original packaging where reasonably possible; and
Be safely packaged to prevent damage during return shipping.

Customers may carefully unpack and inspect a product to check its size, material, color, design, construction, and included components. Careful inspection alone does not make a product used.

However, products that have been permanently installed, modified, damaged during installation, or used in a way that changes their original condition may not qualify for return.

Product Size and Placement

Customers should review the dimensions shown on the product page and measure the intended wall, shelf, table, doorway, or other display area before ordering.

A product not fitting the customer's intended space because measurements were not checked is treated as a personal-reason return. It may still be returned within the 30-day period if it otherwise meets the eligibility requirements, but the customer is responsible for return shipping.

Because some woven, fabric, artificial-floral, or other decorative products may have flexible construction, minor dimensional differences may occur depending on how the product is shaped, arranged, or measured.

Packaging Creases and Normal Product Characteristics

Some flower baskets, woven products, artificial flowers, or decorative components may be folded, compressed, or arranged for packaging and transportation.

Temporary creases, flattened areas, or changes in shape may be visible when the product is first unpacked. Depending on the product, these may improve after the item is carefully reshaped or allowed to rest.

The following are not normally considered defects when they do not materially affect the product as described:

Minor dimensional differences caused by flexible or woven construction;
Slight color differences caused by lighting, photography, or screen settings;
Minor variations in woven texture, wood-tone appearance, surface finish, or decorative details;
Temporary packaging creases or compressed artificial flowers or greenery;
Small differences in the positioning or shape of decorative floral components; and
Other minor variations consistent with the material and construction described on the product page.

Customers may still request a personal-reason return within 30 days if the product remains eligible, but customer return-shipping rules will apply.

Personal-Reason Returns

Personal-reason returns include:

Changing your mind;
Ordering the wrong product;
Selecting the wrong size, color, design, or configuration;
Failing to measure the intended display space;
Deciding that the product does not suit your wall, room, furniture, or décor; or
No longer wanting the product.

For an approved personal-reason return:

The customer is responsible for return-shipping costs;
Original shipping charges, if any, are non-refundable; and
The product must satisfy all return-eligibility requirements.

We recommend using a trackable return-shipping service. We are not responsible for customer-return packages that are lost before being delivered to our authorized return address.

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order promptly after delivery.

Examples of problems that should be reported include:

A broken, cracked, or significantly damaged basket or holder;
Significant damage to woven material, wood components, or decorative parts;
Missing flower arrangements, inserts, hanging components, or other items specifically stated as included;
Significant damage caused during transportation;
Receiving the wrong product, color, size, or configuration; or
Receiving fewer components than described on the product page.

Contact support@hollietrading.com and provide:

Your order number;
A description of the problem;
Photographs of the complete product;
Close-up photographs of the affected area;
Photographs of all included components; and
Photographs of the packaging and shipping label where relevant.

We will review the information and provide an appropriate resolution. Depending on the circumstances, this may include replacement components, a replacement product, an authorized return, or a refund.

When a return is required because of a confirmed damaged, defective, incomplete, or incorrect product caused by us, Hollietrading LLC will be responsible for reasonable return-shipping costs.

Non-Returnable Products

A product is not eligible for return when:

The return request is submitted more than 30 days after delivery;
The product has been used and shows signs of continued use;
The product has been permanently mounted, altered, cut, painted, marked, repaired, or intentionally damaged;
The product contains stains, odors, moisture, mold, dirt, hair, pet hair, or other contamination;
Original components are missing for reasons not caused by us;
The damage occurred because of misuse, improper installation, improper cleaning, improper storage, or failure to follow product instructions; or
The product was returned without authorization and cannot be matched to an order.

Nothing in this section limits rights that cannot legally be excluded.

Exchanges

We do not offer direct product exchanges.

If you would like a different size, color, design, configuration, or product, return the original product under this policy and place a separate new order.

Return Address

Approved returns must be sent to:

Hollietrading LLC
4760 Flintridge Dr Ste 100
Colorado Springs, CO 80918
United States

Do not send a return to this address until you have contacted us and received return authorization and instructions.

Sending a package to the address without authorization does not guarantee that the return will be accepted or refunded.

Return Inspection

After an authorized return is delivered to us, please allow approximately 3–5 business days for inspection.

We will check the returned product's condition, components, packaging, and eligibility. We will then notify you whether the return and refund have been approved.

If a returned product does not meet this policy, we may deny the refund or contact you regarding the available options, subject to applicable law.

Refunds

Approved refunds will be issued to the original payment method within 10 business days after return approval.

For personal-reason returns, the refund covers the approved product price. Original shipping charges, if any, are not refunded.

Your payment provider or financial institution may require additional time to post the refund after it has been issued.

If more than 15 business days have passed since we confirmed that a refund was issued, contact support@hollietrading.com.

Contact Us

For return or refund assistance:

Hollietrading LLC
Email: support@hollietrading.com
Phone: +1 (517) 483-7527
Address: 4760 Flintridge Dr Ste 100, Colorado Springs, CO 80918, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT)