Privacy policy

Last Updated: August 14, 2026

This Privacy Policy explains how Hollietrading LLC (“HOLLIETRADING,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://hollietrading.com, place an order, contact us, or otherwise interact with our online store.

Our store is hosted through Shopify, which provides the ecommerce and checkout infrastructure used to operate the Website.

1. Personal Information We Collect

The information we collect depends on how you interact with the Website.

Contact and Delivery Information

When you place an order or contact us, we may collect:

Your name;
Email address;
Telephone number;
Billing address;
Shipping address; and
Information included in customer-service messages.

Order Information

We may collect and maintain:

Products viewed or added to the shopping cart;
Products ordered;
Order number and date;
Order value;
Shipping and tracking status;
Return and refund requests;
Communications about damaged, defective, incomplete, or incorrect products; and
Photographs voluntarily submitted in connection with a shipping or return claim.

For example, when a customer reports a damaged flower basket, wall planter, floral holder, or missing component, we may request photographs reasonably necessary to review the claim.

Payment and Transaction Information

Payments are processed through PayPal.

We may receive:

Payment status;
PayPal transaction identifiers;
Payment confirmation;
Refund status; and
Limited transaction information needed to process an order or refund.

We do not directly receive or store your complete PayPal login credentials or complete payment-card information.

PayPal processes payment information according to its own privacy policy and terms.

Customer-Account Information

If customer-account functionality is available and you create an account, we may process:

Account login information;
Saved contact or delivery information;
Order history; and
Account preferences.

Device and Website Information

Shopify and related Website technologies may automatically collect:

IP address;
Browser and device type;
Operating system;
Network and technical identifiers;
Referring website or source;
Pages and products viewed;
Shopping-cart activity;
Date and time of access; and
Information about interactions with the Website.

2. How We Collect Information

We collect personal information:

Directly from you when you place an order, create an account, contact us, or submit information;
Automatically through Shopify cookies and similar technologies;
From PayPal when it processes a payment or refund;
From shipping carriers and fulfillment providers;
From Shopify, which hosts and supports the store; and
From fraud-prevention and Website-security services used through the Shopify platform.

3. How We Use Personal Information

We may use personal information to:

Receive and process orders;
Confirm payment status;
Fulfill and ship products;
Provide tracking and delivery updates;
Respond to product and order questions;
Process authorized returns and refunds;
Review damaged, defective, incomplete, or incorrect-item claims;
Maintain customer accounts and order records;
Detect and prevent fraud or unauthorized transactions;
Protect the Website and customer accounts;
Diagnose Website and checkout problems;
Understand general Website performance and usage;
Improve Website functionality and product information;
Maintain tax, accounting, transaction, and business records;
Enforce our policies and agreements;
Resolve disputes; and
Comply with applicable laws and lawful government requests.

We may use aggregated or de-identified information that cannot reasonably identify an individual.

4. How We Disclose Personal Information

We disclose personal information only when reasonably necessary for the following purposes.

Shopify

Shopify hosts and operates the technical infrastructure for our online store.

Shopify may process order, customer, device, checkout, security, and Website-usage information to provide and maintain its services.

More information about Shopify's handling of personal information is available in Shopify's Consumer Privacy Policy.

PayPal

We provide or receive transaction information from PayPal to process:

Payments;
Payment authorization;
Fraud screening;
Payment disputes; and
Refunds.

PayPal is not responsible for product fulfillment, delivery, or product returns.

Shipping and Fulfillment Providers

We may provide the customer's name, delivery address, telephone number, email address, and relevant order information to carriers or fulfillment providers so that an order can be packaged, shipped, tracked, and delivered.

Technical and Security Providers

Shopify and its service providers may process technical information for:

Website hosting;
Cloud infrastructure;
Checkout operation;
Cart functionality;
Fraud detection;
Website security;
Error monitoring;
Analytics; and
Protection of forms from spam or automated abuse.

Shopify forms may use hCaptcha or similar security technology where necessary.

Legal Disclosures

We may disclose information when reasonably necessary to:

Comply with applicable law, a court order, or lawful government request;
Investigate fraud, security incidents, or unlawful activity;
Enforce our agreements;
Protect the rights, property, or safety of customers, our business, or others; or
Establish, exercise, or defend legal claims.

Business Transactions

Information may be disclosed in connection with a legitimate merger, acquisition, financing, restructuring, sale of business assets, or similar transaction, subject to applicable legal requirements.

5. Advertising and Marketing Technologies

Our Website may use advertising, analytics, or marketing technologies provided through Shopify or other services that we choose to use.

Depending on the services configured on the Website, these technologies may help us:

Understand Website visits and interactions;
Measure Website and product-page performance;
Understand how customers find our Website;
Evaluate marketing or advertising activity; and
Improve our online store and customer experience.

We do not sell customer personal information for monetary payment.

Shopify may operate essential, functional, security, analytics, or other platform technologies as part of hosting and operating the store.

If we add or materially change advertising, analytics, or marketing services, we may update this Privacy Policy and provide any notices or choices required by applicable law.

6. Cookies and Similar Technologies

Shopify and its service providers may use cookies, local storage, pixels, and similar technologies.

These technologies may be used to:

Keep the Website, shopping cart, and checkout functioning;
Remember cart contents and preferences;
Maintain customer-account sessions;
Prevent fraud and automated abuse;
Protect Website and form security;
Measure Website traffic and performance; and
Diagnose technical errors.

You can manage or block cookies through your browser settings.

Blocking essential cookies may prevent the shopping cart, checkout, customer account, or other Website features from operating correctly.

Where required by applicable law, additional cookie notices or preference controls may be provided through the Website.

7. Marketing Communications

We do not automatically subscribe customers to promotional communications merely because they place an order.

If we offer an optional newsletter or promotional-email subscription, we may use the provided email address to send promotional communications where permitted by applicable law.

Customers may unsubscribe through the unsubscribe link included in a promotional message or by contacting us.

Unsubscribing from marketing communications does not stop necessary transactional messages concerning:

Orders;
Payments;
Shipping and delivery;
Returns;
Refunds;
Account security; or
Customer-service requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill and document orders;
Provide customer service;
Process returns, refunds, and disputes;
Maintain transaction and accounting records;
Comply with tax, legal, and regulatory obligations;
Prevent fraud and security incidents; and
Enforce our agreements.

Retention periods may vary depending on the type of information, the transaction, applicable legal requirements, and potential disputes.

When information is no longer reasonably necessary, it may be deleted, anonymized, or securely disposed of, subject to the retention practices of Shopify, PayPal, and other applicable service providers.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic-storage system is completely secure, and we cannot guarantee absolute security.

Please do not send Social Security numbers, complete payment credentials, passwords, government identification documents, or other sensitive information through ordinary email.

10. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

Confirm whether we process your personal information;
Request access to personal information;
Correct inaccurate personal information;
Request deletion of certain personal information;
Obtain certain information in a portable format; and
Appeal a decision concerning an applicable privacy request.

These rights may be subject to legal exceptions.

For example, we may retain information needed to complete a transaction, maintain required records, prevent fraud, resolve disputes, or comply with law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. Submitting a Privacy Request

To submit a privacy request, email:

support@hollietrading.com

Use the subject line:

Privacy Request

Please provide enough information for us to locate the relevant order, account, or interaction.

Do not send sensitive identification documents unless we specifically request information reasonably necessary to verify your identity.

We may need to verify:

Your identity;
Your relationship to the relevant order or account; and
The authority of a person acting on your behalf.

If an applicable privacy law provides an appeal right and your request is denied, you may email us with the subject line:

Privacy Request Appeal

Explain why you believe the decision should be reconsidered.

12. Children's Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If a parent or legal guardian believes that a child has submitted personal information through the Website, please contact us so we can investigate and take appropriate action.

13. Third-Party Websites

The Website may contain links to third-party websites or services.

Information provided directly to Shopify, PayPal, a shipping carrier, or another third party is also governed by that party's privacy policy and terms.

We do not control the privacy, security, or content of websites and services operated by third parties.

14. International Processing

Although our store sells only within the contiguous United States, Shopify and other service providers may process or store personal information in the United States, Canada, or other locations where they operate.

Where required by applicable law, service providers may use appropriate contractual or legal safeguards for international data processing.