FAQ

1. What types of products does HOLLIETRADING offer?

HOLLIETRADING offers decorative flower baskets, woven wall baskets, wall-mounted flower holders, decorative wall planters, floral holders, and related home décor products in a variety of shapes and styles.

2. Are the flowers shown in the product images included?

Flowers, greenery, mounting accessories, and other decorative items are included only when specifically stated in the product description.

Please review the individual product page carefully to confirm exactly what is included with your purchase.

3. How can I choose the right size for my space?

We recommend measuring the intended wall, shelf, table, or display area before placing an order.

Product dimensions are provided on the individual product pages. Please compare those measurements with your available space before purchasing.

4. Will the product look exactly the same as the photos?

We make reasonable efforts to display product colors, materials, shapes, and details accurately.

However, colors may appear slightly different depending on lighting, photography, and screen settings. Woven textures, wood-tone finishes, floral components, and other decorative details may also have minor variations.

5. How long does order processing take?

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from shipping-transit time.

6. How long will my order take to arrive?

Our estimated total delivery time is 7–15 business days, including:

Processing: 1–2 business days
Shipping transit: approximately 6–13 business days

Delivery times are estimates and may be affected by carrier delays, weather, holidays, address issues, or other circumstances outside our reasonable control.

7. Where do you ship?

We currently ship to eligible delivery addresses within the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

8. How much does shipping cost?

Our standard shipping rates are:

Orders from $0.00 to $39.98: $5.00 standard shipping
Orders of $39.99 or more: Free standard shipping

The applicable shipping charge will be displayed at checkout before you submit your order.

9. How can I track my order?

After your order has shipped, we will send a shipping-confirmation email containing available carrier and tracking information.

Tracking information may take additional time to become active after the shipping-confirmation email is sent.

10. What payment methods do you accept?

We currently accept payment through PayPal.

PayPal may offer eligible customers different funding options depending on their account and location. All purchases on our Website are processed in United States dollars (USD).

11. What is your return policy?

We accept eligible return requests submitted within 30 days after delivery.

Products must meet the conditions stated in our Return and Refund Policy. For personal-reason returns, customers are responsible for return-shipping costs, and original shipping charges, if any, are non-refundable.

Please contact support@hollietrading.com before returning a product so that we can provide return authorization and instructions.